It Support Analyst

Megger

Dallas, United States
On-site
Desktop support for end users
Active directory management
Ticketing system usage
Provide day-to-day desktop support for end users, managing hardware, software, and network issues

Job Summary

  • Provide day-to-day desktop support for end users, managing hardware, software, and network issues.
  • Manage and support Active Directory, including user accounts, group policies, and permissions.
  • Support IT operations across multiple sites in the US, Canada, and Mexico, ensuring compliance with IT policies.

Matching Summary

Provide day-to-day desktop support for end users, managing hardware, software, and network issues.

Skills & Requirements

Must-have

  • Desktop support for end users
  • Active Directory management
  • Ticketing system usage
  • Windows OS and Microsoft 365 support
  • Multi-site IT operations support

Nice-to-have

  • International user support experience
  • Familiarity with VPNs and remote tools
  • IT certifications are a plus
  • Bilingual (English/Spanish)

Key Requirements

  • 2-5+ years of experience in desktop support
  • Strong Active Directory experience
  • Experience with a ticketing system
  • Solid knowledge of Windows 10/11 and Microsoft 365
  • Experience supporting multiple locations or remote users

Work Rights

Not specified

Tailored Resume

Cover Letter