Software Technical Account Manager - Knoxville Pd

Axon Enterprise

Knoxville, Tennessee, United States
On-site (4 days/week)
4+ years technical account management experience
Saas solution deployment and configuration
Windows os and networking expertise
Axon Enterprise is seeking a Software Technical Account Manager to join their Knoxville team, focusing on deploying and supporting software solutions for law enforcement agencies. The role involves providing high-level technical support, managing deployments, and fostering customer relationships to enhance public safety

Job Summary

  • This role serves as the primary technical liaison for law enforcement agencies to ensure effective utilization of Axon's safety technology.
  • The position requires managing complex software deployments, resolving critical technical issues, and acting as a crisis manager to restore agency operations.
  • Candidates must possess advanced technical skills in data analytics using tools like SQL Server and Power BI to build custom dashboards and drive insights.

Matching Summary

Match Score: 85

Axon Enterprise is seeking a Software Technical Account Manager to join their Knoxville team, focusing on deploying and supporting software solutions for law enforcement agencies. The role involves providing high-level technical support, managing deployments, and fostering customer relationships to enhance public safety.

Skills & Requirements

Must-have

  • 4+ years technical account management experience
  • SaaS solution deployment and configuration
  • Windows OS and networking expertise
  • SQL Server and Power BI data reporting
  • Onsite customer support availability

Nice-to-have

  • Public safety or law enforcement sector background
  • CJIS compliance and confidentiality handling
  • Cross-functional collaboration skills
  • Root cause analysis and troubleshooting
  • Microsoft and Cisco certifications

Key Requirements

  • Bachelor's degree in business administration or computer science
  • Minimum 4 years of relevant technical account management experience
  • Ability to pass CJIS background check
  • Willingness to work onsite 4 days per week

Work Rights

Must pass CJIS background check

Tailored Resume

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