Senior Associate, Client Processing

Bank of New York Mellon

Manchester, United Kingdom
Not specified; not specified; generous pyid leaves...
On-site
3-5 years total work experience
Financial services operational area experience
Knowledge of cass coll cobs disp gdpr regulations
This role involves investigating and resolving client complaints while ensuring all work meets strict regulatory requirements including Consumer Duty

Job Summary

  • This role involves investigating and resolving client complaints while ensuring all work meets strict regulatory requirements including Consumer Duty.
  • The successful candidate will own the resolution process, draft final responses, and arrange compensation where appropriate.
  • BNY offers a competitive benefits package including flexible global resources, generous paid leaves, and a culture focused on innovation and inclusion.

Matching Summary

This role involves investigating and resolving client complaints while ensuring all work meets strict regulatory requirements including Consumer Duty.

Salary

Not specified; Not specified; Generous paid leaves and wellbeing programs included

Skills & Requirements

Must-have

  • 3-5 years total work experience
  • Financial services operational area experience
  • Knowledge of CASS COLL COBS DISP GDPR regulations

Nice-to-have

  • Willingness to develop AI/Digital Tools skills
  • Bachelor's degree in relevant field
  • Experience with high priority complaint escalation

Key Requirements

  • 3-5 years of total work experience preferred
  • Experience in financial services operational area
  • Understanding of UK financial regulations (CASS, COLL, COBS, DISP, GDPR)

Work Rights

Not specified

Tailored Resume

Cover Letter