Workforce Management Strategy & Optimization Senior Consultant

Cna Employees' Health Plan Trust

Multiple Locations, US
Base: $72,000 to $141,000 annually; bonus/equity: ...
Hybrid
Workforce management experience
Forecasting and capacity planning
Staffing modeling
We’re seeking an experienced Workforce Management (WFM) Senior Consultant to lead forecasting, staffing strategy, analytics, and operational performance initiatives across a multi skilled service environment

Job Summary

  • We’re seeking an experienced Workforce Management (WFM) Senior Consultant to lead forecasting, staffing strategy, analytics, and operational performance initiatives across a multi skilled service environment.
  • You will serve as a strategic partner—improving workforce efficiency, enhancing customer experience outcomes, and enabling operational excellence.
  • CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

Matching Summary

We’re seeking an experienced Workforce Management (WFM) Senior Consultant to lead forecasting, staffing strategy, analytics, and operational performance initiatives across a multi skilled service environment.

Salary

Base: $72,000 to $141,000 annually; Bonus/Equity: Not specified; Benefits: comprehensive and competitive benefits package

Skills & Requirements

Must-have

  • Workforce Management experience
  • forecasting and capacity planning
  • staffing modeling
  • WFM technology expertise
  • data driven decision making
  • analytics platforms

Nice-to-have

  • influence leaders with actionable insights
  • strategic partner
  • enhance customer experience outcomes
  • operational excellence
  • automation opportunities
  • change management

Key Requirements

  • 5+ years of Workforce Management experience
  • Bachelor’s degree or equivalent experience
  • Proficiency with Excel, Power BI/Tableau, WFM platforms
  • Demonstrated experience leading projects
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter