The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units
Job Summary
The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units.
This role serves as a key point of contact for HR Representatives, Employees, and People Leaders, ensuring timely and accurate resolution of HR-related inquiries.
GM is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging.
Matching Summary
The HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units.
Skills & Requirements
Must-have
Manage and resolve People Services cases
Respond to HR inquiries via calls and emails
Maintain high service quality and compliance
Adhere to service level agreements (SLAs)
Work night shift
Process HR cases received via calls or emails
Nice-to-have
Investigative problem-solving skills
Suggest process improvements
Contribute to system testing
Peer checks and post-audit reviews
Key Requirements
Bachelor’s degree in human resources, Business Administration, or related field
Experience in HR shared services or call handling environment is an advantage
Willing to receive phone inquiries for a majority of the work hours
Ability to manage multiple priorities in a fast-paced environment
Proficiency in case management tools and HR systems
High attention to detail and commitment to confidentiality