Customer Support Representative I

RELX (Singapore) Pte Ltd

Singapore, Singapore
Not specified (assumed in-office based on the nature of the role)
Phone, email, and chat support experience
Documentation in salesforce or iknow systems
Ability to work in fast-paced environment
The Customer Support Representative I position at RELX (Singapore) Pte Ltd involves providing multi-faceted support to customers using LexisNexis products through various communication channels. The ideal candidate should possess strong analytical and communication skills, alongside at least one year of customer service experience in a contact center environment

Job Summary

  • The role involves providing multi-skill support through phone, email, and chat for customers using LexisNexis products.
  • Employees must accurately document all customer interactions, queries, and resolutions using systems like iKnow, Salesforce, and CSCM.
  • The company offers country-specific benefits and is committed to a fair hiring process with accommodations available for disabilities.

Matching Summary

Match Score: 75

The Customer Support Representative I position at RELX (Singapore) Pte Ltd involves providing multi-faceted support to customers using LexisNexis products through various communication channels. The ideal candidate should possess strong analytical and communication skills, alongside at least one year of customer service experience in a contact center environment.

Skills & Requirements

Must-have

  • Phone, email, and chat support experience
  • Documentation in Salesforce or iKnow systems
  • Ability to work in fast-paced environment
  • Strict adherence to standard operating procedures
  • Excellent written and verbal communication skills

Nice-to-have

  • Experience with enterprise AI tools
  • Background in legal or academic publishing
  • Strong analytical and problem-solving skills
  • Team collaboration and independent work ability
  • Positive attitude and self-motivation

Key Requirements

  • Bachelor's degree or 2 years college completed without incomplete units
  • At least 1 year contact center customer service experience (2 years preferred)
  • Must be in current role for 1 year
  • No disciplinary action or PIP in the last 12 months
  • No attendance or punctuality issues in the past 12 months

Work Rights

Not specified

Tailored Resume

Cover Letter