The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team
Job Summary
The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.
This position is responsible for providing reliable 1st and 2nd level technical support to end users across Mercy Health, ensuring incidents and service requests are resolved efficiently and in accordance with established service standards and procedures.
Join us at Mercy Health, and help our teams deliver even greater outcomes.
Matching Summary
The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.
Skills & Requirements
Must-have
1st and 2nd level technical support
end-user technology troubleshooting
Microsoft 365 support
Active Directory/Entra ID management
ITSM tool experience
customer-facing role
Nice-to-have
compassionate approach
collaborative team environment
adapt and problem solve
nurture friendly relationships
Key Requirements
Tertiary qualification or relevant IT work experience