Manager, Transformation

Concentrix

Quezon City, Philippines
Innovation leadership
Strategic visibility
Process optimization
Drive, deliver, and deploy various Innovation Initiatives

Job Summary

  • Drive, deliver, and deploy various Innovation Initiatives.
  • Provide end to end assessments and customer journey map to streamline the process and propose the applicable automation tools and process improvement.
  • Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of any Hypercare status.

Matching Summary

Drive, deliver, and deploy various Innovation Initiatives.

Skills & Requirements

Must-have

  • Innovation Leadership
  • Strategic Visibility
  • Process Optimization
  • Best Practices and Training
  • Drive, deliver, and deploy Innovation Initiatives
  • End to end assessments and customer journey map

Nice-to-have

  • Lead ideation sessions
  • Co-innovation with the client
  • Replicate best practices
  • Address VOC, CVAs
  • Awareness and/or trainings on Automation, Roots, and Six Sigma

Key Requirements

  • Managerial experience
  • Experience in transformation initiatives
  • Experience in process improvement

Work Rights

Not specified

Tailored Resume

Cover Letter