Administrative Assistant- Cambridge, Ma

Philips

Cambridge, MA, USA
Base: $27-42ph; bonus/equity: annual incentive bon...
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Service operations processing
Billing and reporting
Customer experience
** Philips is seeking an Administrative Assistant for their Cambridge, MA location, focusing on supporting service operations through coordination, billing, and customer support. The ideal candidate should have at least two years of relevant experience and possess strong organizational skills to handle complex administrative tasks. **

Job Summary

  • Keep the engine of service operations running seamlessly by driving accurate processing, billing, and reporting while partnering cross-functionally to resolve issues, improve systems, and ensure a high-quality customer experience.
  • Acts as the central liaison between service teams and customers, handling escalated issues with a focus on delivering swift, accurate resolutions and maintaining high levels of customer satisfaction.
  • We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

Matching Summary

Match Score: 75

** Philips is seeking an Administrative Assistant for their Cambridge, MA location, focusing on supporting service operations through coordination, billing, and customer support. The ideal candidate should have at least two years of relevant experience and possess strong organizational skills to handle complex administrative tasks. **

Salary

Base: $27-42/hr; Bonus/Equity: Annual incentive bonus, sales commission or long-term incentives may be offered; Benefits: Generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement

Skills & Requirements

Must-have

  • Service operations processing
  • Billing and reporting
  • Customer experience
  • Service contract coordination
  • Issue resolution
  • Cross-functional partnering

Nice-to-have

  • Salesforce experience
  • High-quality customer satisfaction

Key Requirements

  • Minimum 2 years of experience
  • High School Diploma or Vocational Education
  • US work authorization

Work Rights

US work authorization required

Tailored Resume

Cover Letter