Etic, It Governance Consultant - Senior Manager

PwC UK

Cairo, Egypt
Hybrid
Itil practices
It operating models
Strategic it alignment
Support the design, implementation, and optimization of IT service management frameworks and governance models

Job Summary

  • Support the design, implementation, and optimization of IT service management frameworks and governance models.
  • Assess and enhance existing ITSM processes and governance structures, and design IT operating models aligned with business strategy.
  • Develop policies, procedures, and performance metrics, collaborating with stakeholders across IT, Risk, Compliance, and Business units.

Matching Summary

Support the design, implementation, and optimization of IT service management frameworks and governance models.

Skills & Requirements

Must-have

  • ITIL practices
  • IT operating models
  • strategic IT alignment
  • ISO/IEC 20000
  • ISO/IEC 27001
  • ITSM tool implementations

Nice-to-have

  • regulated industries experience
  • COBIT
  • TOGAF
  • ServiceNow
  • BMC Remedy
  • Jira Service Management

Key Requirements

  • ITIL v4 Certification
  • Proven ITSM implementation experience
  • Strong IT Governance background
  • Familiarity with ISO/IEC 20000
  • Familiarity with ISO/IEC 27001
  • OKR, KPI, KRI expertise
  • Experience with IT strategy

Work Rights

Not specified

Tailored Resume

Cover Letter