Base: $41.10 - $61.65; bonus/equity: not specified...
Service quality activities implementation
Patient and family-centered care
Quality improvement principles
Leads the implementation of all service quality activities and communications developed by the system Service Quality Department and acts as a liaison between the system Service Quality Department and designated site(s)
Job Summary
Leads the implementation of all service quality activities and communications developed by the system Service Quality Department and acts as a liaison between the system Service Quality Department and designated site(s).
Collaborates with leaders to implement system strategies and tactics, identifies opportunities for improvement at the site(s), incorporates operational improvement plans, monitors implementation of interventions, analyzes outcomes and results, and shares learnings with the system Service Quality Department.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Leads the implementation of all service quality activities and communications developed by the system Service Quality Department and acts as a liaison between the system Service Quality Department and designated site(s).
Salary
Base: $41.10 - $61.65; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
Service quality activities implementation
Patient and family-centered care
Quality improvement principles
Project management principles
Lean and Six Sigma application
Data analysis and interpretation
Nice-to-have
Develop strong interdisciplinary teams
Mentor strong interdisciplinary teams
Advanced knowledge of multi-cultural diversity
Passion for patient and family-centered care
Key Requirements
7 years of experience in patient/customer relations
Bachelor's Degree in Business or related field
No Licensure, Registration and/or Certification Required