Managing Consultant, Customer Success Product Specialist

Mastercard

Not specified in the job description.
Customer success strategy
Saas product delivery and implementation
Customer relationship management
Mastercard is seeking a Managing Consultant, Customer Success Product Specialist, to enhance customer adoption and satisfaction of its SaaS and data-driven solutions. The role involves building trusted relationships with customers, leading product delivery, and driving long-term value realization through strategic insights

Job Summary

  • Mastercard powers economies and empowers people in over 200 countries and territories worldwide by providing secure, simple, smart, and accessible digital payment solutions.
  • The Managing Consultant, Customer Success Product Specialist leads initiatives to support growth and scalability of the Business & Market Intelligence product suite by driving customer adoption and acting as a trusted advisor.
  • This role fosters collaboration across Product, Sales, Technology, and Delivery teams while mentoring team members and influencing product development through customer feedback.

Matching Summary

Match Score: 85

Mastercard is seeking a Managing Consultant, Customer Success Product Specialist, to enhance customer adoption and satisfaction of its SaaS and data-driven solutions. The role involves building trusted relationships with customers, leading product delivery, and driving long-term value realization through strategic insights.

Skills & Requirements

Must-have

  • Customer success strategy
  • SaaS product delivery and implementation
  • Customer relationship management
  • Data analytics and visualization
  • Cross-functional collaboration
  • Product expertise and coaching

Nice-to-have

  • Inclusive leadership
  • Mentoring and team enablement
  • Strong communication skills
  • Customer-centric solution translation
  • Continuous improvement culture

Key Requirements

  • Proven experience delivering SaaS solutions
  • Strong background in customer success or consulting
  • Bachelor’s degree or equivalent
  • Fluent in English and local office language
  • Advanced Word, Excel, and PowerPoint skills

Work Rights

Not specified

Tailored Resume

Cover Letter