Principal Production Support Engineer

Cubictransportation

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Diagnosing complex software defects
Resolving customer reported issues
Root cause analysis
** Cubic Transportation Systems is seeking a Principal Production Support Engineer to ensure the stability and performance of their production systems. The role involves diagnosing complex software defects, leading technical teams, and maintaining operational excellence in mission-critical environments. **

Job Summary

  • The Principal Production Support Engineer is a hands-on technical leader responsible for ensuring the stability, reliability, and performance of Cubic’s production systems.
  • This role focuses on diagnosing and resolving complex software defects, customer reported issues, configuration issues, and infrastructure challenges in live environments.
  • Own the relationship with program team and ensure systems meet performance, availability, and supportability targets as dictated by agreed SLAs.

Matching Summary

Match Score: 75

** Cubic Transportation Systems is seeking a Principal Production Support Engineer to ensure the stability and performance of their production systems. The role involves diagnosing complex software defects, leading technical teams, and maintaining operational excellence in mission-critical environments. **

Skills & Requirements

Must-have

  • diagnosing complex software defects
  • resolving customer reported issues
  • root cause analysis
  • proactive monitoring and tuning
  • technical leadership
  • operational documentation
  • customer and vendor interface

Nice-to-have

  • ITIL incident, problem, and change management
  • high-availability architectures
  • navigating ambiguity

Key Requirements

  • Bachelor’s degree in Engineering, Computer Science, Electrical Engineering, or related field
  • 10+ years of experience in systems engineering
  • Proven expertise in diagnosing and resolving complex software and infrastructure issues
  • Experience with monitoring tools, log analysis, and performance tuning
  • Familiarity with configuration management systems
  • Strong communication skills
  • Ability to work under pressure
  • Experience in transportation, defense, or other regulated industries (preferred)
  • AWS or Azure knowledge or hands-on expertise (preferred)

Work Rights

Not specified

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