Cx Digital And Tech

TheCignaGroup LLC

Bengaluru, India
On-site
Strategic cx digital leadership
Post-sales customer journeys
Technology-enabled experience improvements
The Cigna Group is seeking a strategic leader for the CX Digital and Tech role in Bengaluru, focusing on enhancing post-sales customer experiences through technology and analytics. The ideal candidate will collaborate with various teams to embed customer experience initiatives into product development processes

Job Summary

  • Provide strategic CX Digital leadership across post‑sales customer journeys, with a strong focus on technology‑enabled experience improvements, product development partnership, and data‑driven decision making across International Health markets.
  • This role supports CX teams by working closely with Product, Engineering, Analytics, and Platform teams to ensure customer experience initiatives are embedded into product roadmaps and delivery cycles.
  • The role brings a strong analytics mindset to CX problem‑solving, helping teams identify friction, measure outcomes, and continuously improve post‑sales experiences across web and mobile platforms.

Matching Summary

Match Score: 85

The Cigna Group is seeking a strategic leader for the CX Digital and Tech role in Bengaluru, focusing on enhancing post-sales customer experiences through technology and analytics. The ideal candidate will collaborate with various teams to embed customer experience initiatives into product development processes.

Skills & Requirements

Must-have

  • strategic CX Digital leadership
  • post-sales customer journeys
  • technology-enabled experience improvements
  • product development partnership
  • data-driven decision making
  • strong analytics mindset
  • digital platforms understanding

Nice-to-have

  • regulated / insurance domain experience
  • health insurance experience
  • financial services experience

Key Requirements

  • Senior Band 3
  • Deep understanding of end-to-end customer journeys
  • Strong ability to understand and influence product development processes
  • Strong background in digital analytics and performance measurement

Work Rights

Not specified

Tailored Resume

Cover Letter