Senior Associate - Customer Transformation

PwC UK

Base: $84,700 - $134,700; bonus/equity: not specif...
Customer strategy and experience design
Customer journey mapping and service design
Customer data analysis for insights
Support delivery of customer transformation engagements, including customer strategy, experience design, and service/operating model improvements

Job Summary

  • Support delivery of customer transformation engagements, including customer strategy, experience design, and service/operating model improvements.
  • Conduct customer and user research, data analysis, and insight generation.
  • Build working relationships with client stakeholders at manager/director level.

Matching Summary

Support delivery of customer transformation engagements, including customer strategy, experience design, and service/operating model improvements.

Salary

Base: $84,700 - $134,700; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer strategy and experience design
  • Customer journey mapping and service design
  • Customer data analysis for insights
  • Development of customer strategies
  • Collaboration with multidisciplinary teams
  • Client stakeholder management

Nice-to-have

  • Human-centred design principles
  • Familiarity with digital customer platforms
  • Experience with experience measurement
  • Exposure to behavioral insights

Key Requirements

  • Experience or exposure to customer experience (CX)
  • Strong analytical skills (qualitative and quantitative)
  • Experience supporting strategy or transformation projects
  • Strong storytelling and slide-writing skills
  • Strong interpersonal and emerging leadership skills
  • Experience supporting project planning and delivery
  • Exposure to design thinking / human-centered design

Work Rights

Not specified

Tailored Resume

Cover Letter