Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, Arkansas, United States
Base: $39,930 - $43,923; bonus/equity: not specifi...
Customer-facing agent
Answering departmental switchboard
Receiving maintenance requests
The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • This position will administer key inventory, take payments/deposits for keys, and process information for vehicle rentals.
  • As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.

Matching Summary

The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: University contributions to insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • customer-facing agent
  • answering departmental switchboard
  • receiving maintenance requests
  • administering campus Key Center
  • evaluating incoming work requests
  • proactive customer communications

Nice-to-have

  • transformational opportunities
  • welcoming climate
  • nurturing creativity
  • vibrant work environment
  • healthy work-life balance

Key Requirements

  • High school diploma or equivalent
  • Two years of specialized experience
  • Familiarity with FAMIS CMMS
  • Familiarity with Workday
  • Ability to analyze documents for compliance

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter