Guest Services Agent

MERCURE SINGAPORE BUGIS

Singapore, Singapore
Not specified (likely onsite due to the nature of the role)
Process check-in and check-out procedures
Handle cash and credit card payments
Maintain guest information confidentiality
The Guest Services Agent position at Mercure Singapore Bugis requires a friendly, detail-oriented individual to provide exceptional customer service, assist with check-ins and check-outs, and handle guest inquiries. Candidates must possess secondary education, strong communication skills, and a willingness to work shifts, including weekends and public holidays

Job Summary

  • The role involves welcoming guests in a friendly, prompt, and professional manner while managing their arrival and departure.
  • Employees must process payments and ensure all guest information remains strictly confidential according to company policy.
  • The position requires adherence to hotel safety protocols and the ability to resolve guest requests and complaints efficiently.

Matching Summary

Match Score: 75

The Guest Services Agent position at Mercure Singapore Bugis requires a friendly, detail-oriented individual to provide exceptional customer service, assist with check-ins and check-outs, and handle guest inquiries. Candidates must possess secondary education, strong communication skills, and a willingness to work shifts, including weekends and public holidays.

Skills & Requirements

Must-have

  • Process check-in and check-out procedures
  • Handle cash and credit card payments
  • Maintain guest information confidentiality
  • Adhere to fire and safety policies
  • Work shifts including weekends

Nice-to-have

  • Positive and keen to learn attitude
  • Passion for exceptional guest services
  • Ability to multi-task effectively
  • Good interpersonal communication skills
  • Detail-oriented approach to work

Key Requirements

  • Secondary education required
  • Competent in MS Office applications
  • Able to work shift schedules

Work Rights

Not specified

Tailored Resume

Cover Letter