The Senior Associate Digital Renewal Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth
Job Summary
The Senior Associate Digital Renewal Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth.
This role engages directly with customers on renewal discussions, identifies churn risks and expansion opportunities, and collaborates with Account Executives, Customer Success Managers, and partners.
Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Matching Summary
The Senior Associate Digital Renewal Representative is responsible for managing multiple customer renewal cycles across regional accounts, ensuring timely, accurate renewals while supporting customer retention and growth.
Skills & Requirements
Must-have
Manage customer renewal cycles
Execute end-to-end renewal motions
Close customer renewals
Drive seat expansion opportunities
Monitor account auto-renewal status
Maintain accurate sales forecasts
English speaker
Nice-to-have
Customer-focused mindset
Fast-paced, metric-driven environment
Subscription-based sales models
Proactive retention actions
Key Requirements
1-3 years of experience
Experience closing deals or renewals
Proven ability to manage multiple renewal cycles
Strong organizational and time-management skills
Experience using CRM or renewal tracking systems
Effective written and verbal communication skills
Bachelor’s degree or equivalent professional experience