Senior Analyst Wfm

vorstellungsreise.de

Gurgaon, India
Workforce management scheduling
Real time management
Service level agreement monitoring
Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on the industry through their work

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on the industry through their work.
  • The Analyst role is accountable for tactical workforce management tasks including scheduling, real-time queue monitoring, SLA management, and reporting to support operational KPIs.
  • Employees enjoy flexible benefits tailored to their country, access to extensive learning platforms, and a commitment to inclusion and equal employment opportunity.

Matching Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and can make an impact on the industry through their work.

Skills & Requirements

Must-have

  • Workforce management scheduling
  • Real time management
  • Service level agreement monitoring
  • Root cause analysis for SLA deviations
  • Call center operations experience
  • Reporting and data analysis
  • Stakeholder management

Nice-to-have

  • Inclusive and collaborative culture
  • Flexible benefits
  • Learning and development opportunities
  • Global inclusion groups
  • Travel industry exposure

Key Requirements

  • Minimum 3 years call center experience
  • Minimum 2 years workforce management experience
  • Experience in scheduling and real-time management
  • Location Gurgaon, India

Work Rights

Not specified

Tailored Resume

Cover Letter