This role will provide onsite customer support for a geographically dispersed enterprise workforce
Job Summary
This role will provide onsite customer support for a geographically dispersed enterprise workforce.
Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls.
This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies.
Matching Summary
This role will provide onsite customer support for a geographically dispersed enterprise workforce.
Salary
Base: $120,800 - $137,900 (McLean, VA); $109,900 - $125,400 (Richmond, VA); Bonus/Equity: Performance based incentive compensation; Benefits: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Skills & Requirements
Must-have
Onsite customer support
End user support
IT incident management
Laptop support
Windows PCs, Macs, and Mobile Devices
Nice-to-have
Excellent customer service
Quick decision making skills
Strong verbal and written communication
Manages up and influences leadership
Collaborates well with peers
Key Requirements
At least 2 years of experience in Managing IT projects or operations teams
At least 2 years Technical Operations experience
At least 2 years of experience with IT systems and infrastructure
At least 2 years experience with desktop platforms and operating systems
At least 2 years of experience with incident management and reporting tools
Bachelor’s Degree in Business, Information Systems, Computer Science
2+ years of experience defining, implementing, and leveraging process management functions