As a Front Office Supervisor, you will support the leadership of the Front Office team by ensuring smooth daily operations and exceptional guest experiences
Job Summary
As a Front Office Supervisor, you will support the leadership of the Front Office team by ensuring smooth daily operations and exceptional guest experiences.
You will respond to a wide variety of guest needs, handle operational responsibilities during your shift, and act as a mentor and role model for the team while upholding Four Seasons standards.
We offer competitive remuneration, excellent training and development opportunities, and attractive employee rates at Four Seasons Hotels worldwide.
Matching Summary
As a Front Office Supervisor, you will support the leadership of the Front Office team by ensuring smooth daily operations and exceptional guest experiences.
Skills & Requirements
Must-have
Handle guest interactions and resolve complaints
Oversee shift operations
Act as a Four Seasons ambassador
Utilize Opera and HotSOS systems
Train and coach Front Office staff
Excellent personal presentation and interpersonal skills
Strong multitasking abilities under pressure
Nice-to-have
Guest-centric and proactive mindset
Commitment to luxury with genuine heart
Value creativity, collaboration, and growth
Open and transparent communication
Key Requirements
Minimum 1 year of Front Office supervisory experience
Experience in a 5-star luxury hotel
Fluency in English
Flexibility to work all shifts
Current work authorization in the Czech Republic or EU Passport
Work Rights
Must have work authorization in Czech Republic or EU Passport