Apl Customer Service Representative Moderate

American Fidelity Assurance Company

Base: $43,675.02 - $65,358.36; bonus: eligible for...
Not specified (potentially hybrid based on job duties).
Moderate to complex customer service inquiries
Strong knowledge of irs code s125 rules
Qualified retirement account knowledge
The American Fidelity Assurance Company is seeking a Customer Service Representative to provide complex service support to internal and external customers, demonstrating strong communication and analytical skills. The role requires handling inquiries, ensuring data security, and providing guidance to less experienced colleagues, with the potential need for bilingual communication

Job Summary

  • This role provides moderate to complex service to internal and external customers including employer groups, brokers, and policyholders.
  • The position requires accurate application of existing processes and procedures while handling work assignments independently with minimal guidance.
  • Compensation ranges from $43,675.02 to $65,358.36 plus potential eligibility for an annual discretionary company bonus.

Matching Summary

Match Score: 85

The American Fidelity Assurance Company is seeking a Customer Service Representative to provide complex service support to internal and external customers, demonstrating strong communication and analytical skills. The role requires handling inquiries, ensuring data security, and providing guidance to less experienced colleagues, with the potential need for bilingual communication.

Salary

Base: $43,675.02 - $65,358.36; Bonus: Eligible for annual discretionary company bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • Moderate to complex customer service inquiries
  • Strong knowledge of IRS Code S125 rules
  • Qualified retirement account knowledge
  • Advanced Windows-based software skills
  • High volume quick paced production environment

Nice-to-have

  • Bilingual verbal and written communication skills
  • Leadership ability to multi-task and achieve goals
  • Experience providing guidance to team members
  • Positive attitude centered around mutual respect
  • Openness to change and adaptability

Key Requirements

  • Strong knowledge of IRS Code S125 rules and regulations
  • Qualified retirement account knowledge
  • Proven bilingual skills (verbal and/or written) may be required
  • Demonstrated ability to work in a high volume environment

Work Rights

Not specified

Tailored Resume

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