Service Delivery Manager, Service Excellence

The University of Sydney

Sydney, Australia
Service excellence program leadership
University-wide transformation program
Strategic leadership and operational oversight
The Service Delivery Manager will provide strategic leadership and operational oversight for a dedicated stream or streams within a major University wide transformation program

Job Summary

  • The Service Delivery Manager will provide strategic leadership and operational oversight for a dedicated stream or streams within a major University wide transformation program.
  • You’ll inspire experienced colleagues, influence cross-functional practices, and embed service design and operating models that drive excellence across the institution.
  • Offering a competitive remuneration package including 17% superannuation.

Matching Summary

The Service Delivery Manager will provide strategic leadership and operational oversight for a dedicated stream or streams within a major University wide transformation program.

Skills & Requirements

Must-have

  • Service Excellence Program leadership
  • University-wide transformation program
  • Strategic leadership and operational oversight
  • Embedding service design and operating models
  • Steering large-scale change initiatives
  • Managing operational delivery within transformation

Nice-to-have

  • Inspire experienced colleagues
  • Champion continuous improvement
  • Foster a culture that embraces change
  • Influence cross-functional practices

Key Requirements

  • 7–10 years relevant experience
  • 3–5 years management or leadership role
  • Tertiary qualifications or equivalent experience
  • Unrestricted work rights in Australia

Work Rights

Unrestricted work rights in Australia

Tailored Resume

Cover Letter