This role is a player-coach position focused on modernizing the clinical contact center environment. The leader will drive the evaluation and implementation of advanced technologies to enhance customer experiences and optimize workflows. Labcorp offers a hybrid work schedule with comprehensive benefits for eligible employees
Job Summary
This role is a player-coach position focused on modernizing the clinical contact center environment. The leader will drive the evaluation and implementation of advanced technologies to enhance customer experiences and optimize workflows. Labcorp offers a hybrid work schedule with comprehensive benefits for eligible employees.
Matching Summary
This role is a player-coach position focused on modernizing the clinical contact center environment. The leader will drive the evaluation and implementation of advanced technologies to enhance customer experiences and optimize workflows. Labcorp offers a hybrid work schedule with comprehensive benefits for eligible employees.
Skills & Requirements
Must-have
6+ years contact center technology experience
3+ years team leadership experience
Experience with CCaaS platforms
Nice-to-have
Experience in healthcare environments
Background in AI governance
Strong communication skills
Key Requirements
Bachelor's degree in relevant field
Proven ability to serve as liaison between IT and operations