Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Base: $113,800 usd - $192,200 usd; bonus/equity: r...
Fully remote
Ai/ml customer-facing experience
Talent acquisition transformation
Strategic customer success management
Workday is looking for a Senior Specialized Customer Success Manager for Talent AI to drive adoption and value realization in AI-powered Talent Acquisition workflows. This fully remote position focuses on providing strategic partnership to customers while collaborating across teams to enhance customer success

Job Summary

  • As a Sr. Specialized Customer Success Manager, you will be a strategic partner to customers, guiding them through organizational change and workflow redesign to unlock the full value of AI in Talent Acquisition.
  • You will design and own structured success plans for your portfolio, lead proactive customer engagements, and use data to assess adoption and maturity, prioritizing where to invest time.
  • The company culture is rooted in integrity, empathy, and shared enthusiasm, offering trust to take risks, tools to grow, and support for long-term development.

Matching Summary

Match Score: 85

Workday is looking for a Senior Specialized Customer Success Manager for Talent AI to drive adoption and value realization in AI-powered Talent Acquisition workflows. This fully remote position focuses on providing strategic partnership to customers while collaborating across teams to enhance customer success.

Salary

Base: $113,800 USD - $192,200 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • AI/ML customer-facing experience
  • Talent Acquisition transformation
  • strategic customer success management
  • customer value realization
  • AI subject matter expert

Nice-to-have

  • organizational change leadership
  • bold ideas and genuine care
  • curious minds and courageous collaborators
  • sun-drenched optimism and drive

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven products experience
  • 2+ years Talent Acquisition or HR experience
  • Bachelor’s degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

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