Senior Manager, Tier 3 Operations Engineering

Comcast Business

Colorado, US
Base: $111,488.92 - $183,956.72; bonus/equity: bon...
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Fortinet technologies expertise
Network infrastructure management
Incident escalation and management
** Comcast Business is seeking a Senior Manager for Tier 3 Operations Engineering, responsible for leading a technical support team focused on maintaining infrastructure stability and managing high-severity incidents. The ideal candidate will possess deep technical expertise, particularly in Fortinet technologies, combined with strong leadership skills to enhance customer satisfaction and operational excellence. **

Job Summary

  • The Tier 3 Operations Engineering Manager leads a team of senior engineers to ensure reliability, scalability, and performance of customer environments while driving operational excellence and high customer satisfaction.
  • Comcast Business offers a comprehensive suite of connectivity and managed solutions powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support.
  • Employees are encouraged to embrace operating principles that prioritize customer experience, teamwork, continuous learning, and inclusion while driving results and growth.

Matching Summary

Match Score: 75

** Comcast Business is seeking a Senior Manager for Tier 3 Operations Engineering, responsible for leading a technical support team focused on maintaining infrastructure stability and managing high-severity incidents. The ideal candidate will possess deep technical expertise, particularly in Fortinet technologies, combined with strong leadership skills to enhance customer satisfaction and operational excellence. **

Salary

Base: $111,488.92 - $183,956.72; Bonus/Equity: Bonus eligibility for non-sales roles; Benefits: Best-in-class benefits with personalized support

Skills & Requirements

Must-have

  • Fortinet technologies expertise
  • Network infrastructure management
  • Incident escalation and management
  • Team leadership and mentoring
  • Cloud platform experience
  • Operational process improvement

Nice-to-have

  • DevOps and Infrastructure as Code familiarity
  • Automation and efficiency initiatives
  • Customer engagement and communication
  • Global and 24/7 support team management
  • Strategic operational thinking
  • Collaboration and continuous improvement culture

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 7+ years network/infrastructure operations experience
  • 3+ years leadership or management experience
  • Strong hands-on Fortinet technology experience
  • Experience managing high-severity incidents
  • Relevant certifications preferred

Work Rights

Not specified

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