Call Center Manager - Customer Support

ZOLL

Atlanta, GA, US
Base: $90,000.00 to $105,000.00; bonus/equity: eli...
Hybrid
Crm software proficiency
Call center technology
Salesforce, ivr, telephone systems
Lead a department that provides excellent customer service, overseas daily operations, leading a team of agents to deliver high-quality customer service, resolve complex issues, and meet performance metrics

Job Summary

  • Lead a department that provides excellent customer service, overseas daily operations, leading a team of agents to deliver high-quality customer service, resolve complex issues, and meet performance metrics.
  • Responsible for recruiting, training, coaching, and motivating staff, as well as optimizing workflows, analyzing data reports, and ensuring compliance with company policies.
  • Support customers, patients, sales reps, and clinicians with customer service questions and technical troubleshooting issues, while ensuring that the organization's goals are met with efficiency and effectiveness.

Matching Summary

Lead a department that provides excellent customer service, overseas daily operations, leading a team of agents to deliver high-quality customer service, resolve complex issues, and meet performance metrics.

Salary

Base: $90,000.00 to $105,000.00; Bonus/Equity: eligible for an annual bonus; Benefits: comprehensive benefits plans

Skills & Requirements

Must-have

  • CRM software proficiency
  • call center technology
  • Salesforce, IVR, telephone systems
  • data analysis and reporting
  • FDA Audit procedures experience
  • medical call center management

Nice-to-have

  • high energy and self-motivated
  • innovative medical device technology
  • improving patient outcomes
  • entrepreneurial spirit

Key Requirements

  • Bachelor’s Degree Preferred
  • Five + Years proven experience as a Customer Service Call Center Manager
  • Proven experience in managing customer support medical call centers
  • Experience in handheld medical technology preferred

Work Rights

Not specified

Tailored Resume

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