Technical Support Officer

Mercy Health

Werribee, Victoria, Australia
Onsite
1st and 2nd level technical support
Microsoft 365 and exchange online
Active directory and entra id management
At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care

Job Summary

  • At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care.
  • The Technical Support Officer plays an important role in delivering high-quality IT services within Mercy Health’s Desktop team.
  • Join us and make a meaningful difference in people’s lives - and your career.

Matching Summary

At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care.

Skills & Requirements

Must-have

  • 1st and 2nd level technical support
  • Microsoft 365 and Exchange Online
  • Active Directory and Entra ID management
  • IT service management processes
  • Customer-facing technical support
  • Support for desktops and mobile devices

Nice-to-have

  • Compassionate and proactive customer support
  • Strong communication and problem solving
  • Collaborative team environment
  • Experience in healthcare technology support

Key Requirements

  • Tertiary qualification or relevant IT experience
  • Current Police Record Check and Working with Children Check
  • Valid Victorian or Australian driver’s licence
  • Unrestricted Working Rights in Australia
  • Proof of current influenza and other vaccinations

Work Rights

Unrestricted Working Rights in Australia

Tailored Resume

Cover Letter