Not specified (likely onsite based on job location).
Level 1/2 it support
Desktop and laptop troubleshooting
Microsoft windows and office 365
ITCAN PTE. LIMITED is seeking a Technical Support Executive to provide Level 1 and Level 2 IT support in Singapore. The role involves troubleshooting various IT issues, managing service requests, and ensuring compliance with ITIL processes
Job Summary
Provide comprehensive Level 1 and Level 2 IT support through multiple channels including phone, email, chat, and ticketing systems.
Diagnose and resolve technical issues related to operating systems, applications, printers, and network connectivity.
Ensure strict adherence to SLA timelines while escalating complex issues to appropriate infrastructure and application teams.
Matching Summary
Match Score: 85
ITCAN PTE. LIMITED is seeking a Technical Support Executive to provide Level 1 and Level 2 IT support in Singapore. The role involves troubleshooting various IT issues, managing service requests, and ensuring compliance with ITIL processes.
Skills & Requirements
Must-have
Level 1/2 IT support
Desktop and laptop troubleshooting
Microsoft Windows and Office 365
Ticketing system management
Network connectivity diagnosis
User account management
Nice-to-have
Process improvement suggestions
ITIL process adherence
Vendor coordination experience
Documentation of SOPs
Key Requirements
Experience with Microsoft Windows and Office 365
Knowledge of VPN and Outlook configuration
Familiarity with ITIL processes and security policies