Technical Services Representative - Tier 1, Fluent In Spanish And Italian

Axis Communications

Lund, Sweden
Not specified; not specified; benefits: daily brea...
Fluent in spanish and italian
Excellent english proficiency
Tier 1 technical support experience
This role involves providing high-quality frontline technical support to partners and customers in the Southern Europe region

Job Summary

  • This role involves providing high-quality frontline technical support to partners and customers in the Southern Europe region.
  • The position requires managing Return Material Authorization (RMA) cases, performing initial hardware troubleshooting, and coordinating with internal stakeholders.
  • Employees enjoy benefits including daily breakfast, a Friday 'Swedish Fika' tradition, access to a gym, and comprehensive insurance coverage.

Matching Summary

This role involves providing high-quality frontline technical support to partners and customers in the Southern Europe region.

Salary

Not specified; Not specified; Benefits: Daily breakfast, Swedish Fika, gym access, insurance

Skills & Requirements

Must-have

  • Fluent in Spanish and Italian
  • Excellent English proficiency
  • Tier 1 technical support experience
  • RMA process management skills
  • Multichannel communication abilities

Nice-to-have

  • Basic IT or hardware knowledge
  • Interest in technical troubleshooting
  • Customer-centric problem solving
  • Experience with video surveillance systems
  • Collaborative team player mindset

Key Requirements

  • Fluency in Spanish and Italian languages
  • Practical experience in IT industry and customer support
  • Strong technical interest and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter