Program Manager, Amazon Business Payment & Lending

Amazon

Tokyo, Japan
On-site
Program management
Customer experience improvement
Payment operations
Amazon is seeking a Program Manager for its Business Payments team in Tokyo, Japan, responsible for enhancing the payment experience for B2B customers. The role involves leading initiatives based on customer feedback, collaborating with global and local stakeholders, and supporting feature launches tailored for the Japanese market

Job Summary

  • This position is responsible for driving improvements to the payment customer experience for Amazon Business Japan, identifying areas requiring service improvement from customer feedback and leading initiatives to address these challenges.
  • You will lead feature launches for Japan by working with product teams to define requirements needed for Japanese customers and coordinating with various internal departments, as well as support critical customer escalation cases.
  • This position offers extensive exposure to product management processes and opportunities to collaborate with engineers and product managers, making it an excellent career path toward becoming a Product Manager.

Matching Summary

Match Score: 85

Amazon is seeking a Program Manager for its Business Payments team in Tokyo, Japan, responsible for enhancing the payment experience for B2B customers. The role involves leading initiatives based on customer feedback, collaborating with global and local stakeholders, and supporting feature launches tailored for the Japanese market.

Skills & Requirements

Must-have

  • Program Management
  • Customer Experience Improvement
  • Payment Operations
  • Cross-functional Collaboration
  • Data-driven Decision Making
  • End-to-end Project Delivery

Nice-to-have

  • Agile Approach
  • Dynamic Environment Adaptability
  • Global Stakeholder Management
  • Proactive Problem Solving

Key Requirements

  • Experience in Program Management
  • Experience in Customer Experience Improvement
  • Experience in Payment Operations
  • Experience in Cross-functional Collaboration
  • Experience in Data-driven Decision Making
  • Experience in End-to-end Project Delivery

Work Rights

Not specified

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