Service Delivery Manager (AMK)

MAESTRO HUMAN RESOURCE PTE. LTD.

Singapore, Singapore
5 years it service delivery experience
Desktop support and end-user services
Team leadership and mentoring
The role involves managing and overseeing desktop IT concierge services to ensure alignment with client expectations and SLAs

Job Summary

  • The role involves managing and overseeing desktop IT concierge services to ensure alignment with client expectations and SLAs.
  • Candidates will lead a team of IT support professionals, fostering a culture of excellence through regular coaching and performance reviews.
  • The position requires serving as the primary point of contact for clients to resolve concerns and maintain high satisfaction levels.

Matching Summary

Match Score: 85

The role involves managing and overseeing desktop IT concierge services to ensure alignment with client expectations and SLAs.

Skills & Requirements

Must-have

  • 5 years IT service delivery experience
  • Desktop support and end-user services
  • Team leadership and mentoring
  • SLA management and compliance
  • Client relationship management

Nice-to-have

  • Continuous improvement culture
  • Data analytics for trends
  • Emerging IT technology trends
  • Strong communication skills
  • Fast-paced environment adaptability

Key Requirements

  • Bachelor's degree in IT or related field
  • Minimum 5 years in IT service delivery
  • ITIL Foundation certification preferred
  • Microsoft Modern Desktop Administrator certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter