Idt Process Analyst - User Services

Shell

India
Hybrid
Servicenow integration experience
Data analysis and mining skills
Experience with virtual agent capabilities
As a Process Analyst in User Services, you will be responsible for designing and improving processes in ServiceNow

Job Summary

  • As a Process Analyst in User Services, you will be responsible for designing and improving processes in ServiceNow.
  • You will enhance virtual agent capabilities and improve user experience across IT self-service portals.
  • Shell offers a competitive salary, flexible working hours, and a commitment to diversity and inclusion.

Matching Summary

As a Process Analyst in User Services, you will be responsible for designing and improving processes in ServiceNow.

Skills & Requirements

Must-have

  • ServiceNow integration experience
  • Data analysis and mining skills
  • Experience with Virtual Agent capabilities

Nice-to-have

  • Strong interpersonal and communication skills
  • Ability to work independently in a virtual environment
  • Proactive market research skills

Key Requirements

  • Bachelor’s in Information Technology or related field
  • Minimum 5 years of IT industry experience
  • ITIL Foundation Certification

Work Rights

Not specified

Tailored Resume

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