Customer Support Partner

John Lewis & Partners

Greenhithe, Kent, GB
Base: £12.40 hourly; bonus/equity: night premium £...
Excellent customer service skills
Strong admin and organisational skills
Great computer skills with multiple software
As a Customer Support Partner, you'll be empowered to achieve the right outcomes for customers through a Partner-led service that competitors cannot match

Job Summary

  • As a Customer Support Partner, you'll be empowered to achieve the right outcomes for customers through a Partner-led service that competitors cannot match.
  • The role includes varied tasks such as supporting JL Money services, Partnership Credit Card applications, Bureau de Change duties, and handling lost property and customer complaints.
  • John Lewis & Partners is the largest employee owned business in the UK, fostering a culture of ownership, kindness, respect, and flexible working arrangements.

Matching Summary

As a Customer Support Partner, you'll be empowered to achieve the right outcomes for customers through a Partner-led service that competitors cannot match.

Salary

Base: £12.40 Hourly; Bonus/Equity: Night Premium £3.50 per hour between 22:00 - 06:00; Benefits: Not specified

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Strong admin and organisational skills
  • Great computer skills with multiple software
  • Resolve customer queries and complaints
  • Work late nights including 22:00 - 06:00
  • Support financial service applications

Nice-to-have

  • Friendly and self-motivated attitude
  • Excellent communication skills
  • Logical approach to problem solving
  • Previous customer facing experience
  • Coach partners on services
  • Promote services at in-store events

Key Requirements

  • Must be 18 years or older
  • Pre-employment vetting including possible DBS checks
  • Ability to work 2 Saturdays per month including late nights

Work Rights

Must be 18 years or older; Pre-employment vetting may be required

Tailored Resume

Cover Letter