Concentrix is seeking a Technical Support Advisor in Lima, Peru, to assist customers with technical inquiries regarding hardware, software, and related products. The role involves troubleshooting issues, providing resolutions, and ensuring customer satisfaction while adhering to performance metrics
Job Summary
The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software or other designated client products.
This position assists external users by answering questions and solving problems involved in their use of the client's technical products or services.
Candidates must be able to rotate shifts as needed and maintain a pleasant and professional tone during all customer contact situations.
Matching Summary
Match Score: 75
Concentrix is seeking a Technical Support Advisor in Lima, Peru, to assist customers with technical inquiries regarding hardware, software, and related products. The role involves troubleshooting issues, providing resolutions, and ensuring customer satisfaction while adhering to performance metrics.
Skills & Requirements
Must-have
Troubleshoot basic technical issues
Hardware and software knowledge
Customer service orientation
Effective verbal communication
Multi-tasking capabilities
Nice-to-have
Strong problem solving skills
Ability to work independently
Patience in customer contact
Flexible and adaptable mindset
Team collaboration skills
Key Requirements
Associate's Degree in related technical discipline
Six years of related technical experience preferred