It Service Manager - Us Client (olivos/barracas)

PwC

Olivos, Argentina
Not specified (assumed in-office or hybrid based on location).
Oversee service quality
Analyze intricate problems
Build client relationships
PwC is seeking an IT Service Manager for its Olivos/Barracas locations in Argentina. The role involves overseeing service quality, managing application maintenance, and leading incident resolution, requiring a blend of technical skills and strong client relationship management

Job Summary

  • At PwC, you will focus on overseeing and confirming the delivery of quality and timely services, monitoring vendor compliance, and leading service recovery in case of major incidents.
  • You are expected to anticipate the needs of your teams and clients, and to deliver quality, embracing increased ambiguity and using moments as opportunities to grow.
  • This role will be working as a Service and Release Manager with IT Applications and development teams managing service quality and new features / fixes delivered across all their applications.

Matching Summary

Match Score: 85

PwC is seeking an IT Service Manager for its Olivos/Barracas locations in Argentina. The role involves overseeing service quality, managing application maintenance, and leading incident resolution, requiring a blend of technical skills and strong client relationship management.

Skills & Requirements

Must-have

  • Oversee service quality
  • Analyze intricate problems
  • Build client relationships
  • Coordinate release activities
  • Manage issue resolution
  • Utilize cloud-based solutions

Nice-to-have

  • Respond effectively to diverse perspectives
  • Generate new ideas and solve problems
  • Develop self awareness
  • Interpret data for insights
  • Uphold professional standards

Key Requirements

  • Bachelor's Degree
  • 4 years of experience
  • Experience with ticketing systems
  • Experience with Agile methodologies
  • Advanced English skills
  • ITIL Certification
  • Azure fundamentals or GCP familiarity

Work Rights

Not specified

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