Fraud & Scams Analyst Opportunities - Sydney

CBA New Digital Businesses Pty Ltd

Sydney, Australia
Hybrid
High volume call centre environment
Rotating roster availability including nights and weekends
Strong problem-solving and decision-making capability
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities and providing support to victims

Job Summary

  • The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities and providing support to victims.
  • This role involves handling inbound and outbound calls related to potential scam or fraud activity while performing detection analysis.
  • Successful candidates will demonstrate high integrity, confidentiality, and the ability to remain calm during emotionally taxing conversations.

Matching Summary

The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities and providing support to victims.

Skills & Requirements

Must-have

  • High volume call centre environment
  • Rotating roster availability including nights and weekends
  • Strong problem-solving and decision-making capability
  • Emotional resilience for distressed customers
  • In-office attendance for training required

Nice-to-have

  • Experience in Financial Services Industry
  • Online and Mobile banking roles experience
  • Ability to work in ambiguous environments
  • Passion for inspiring customer confidence
  • Knowledge of emerging financial crime trends

Key Requirements

  • 12 month contract basis for non-current employees
  • Willingness to work rotating roster 24/7 or specific hours
  • Strong verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter