The role involves managing operations within a business area to maintain processes, risk management initiatives, and compliance with relevant regulators
Job Summary
The role involves managing operations within a business area to maintain processes, risk management initiatives, and compliance with relevant regulators.
You will lead a team of US Operations agents during dedicated night shifts in India, ensuring performance, compliance, and continuous improvement.
The position requires collaboration with internal and external stakeholders to support business operations and promote alignment with the bank's objectives and SLAs.
Matching Summary
The role involves managing operations within a business area to maintain processes, risk management initiatives, and compliance with relevant regulators.
Skills & Requirements
Must-have
Collections Data Analysis
US Operations Night Shift
Risk and Controls Management
Team Leadership and Coaching
Process Improvement and Project Management
Compliance with Regulatory Requirements
Nice-to-have
Stakeholder Collaboration
Data-Driven Decision Making
Strong Communication Skills
Ability to Manage Multiple Priorities
Customer Experience Focus
Barclays Values and Mindset
Key Requirements
Proficiency in spoken and written English
Experience in Collections Project Management
Ability to classify risk for individual and entity clients
Experience working with Front office and RM teams
Flexibility to work night shifts
In-depth technical knowledge in collections and risk management