NiCE is seeking a Director of Global Partner Success for their GSI/BPO team, tasked with leading a global team to enhance partner relationships and drive strategic success across key accounts. The role requires extensive experience in partner and customer success, and offers the opportunity to work in a dynamic, innovative environment focused on technology solutions
Job Summary
The Director will lead a worldwide team dedicated to Global System Integrator and Business Process Outsourcing partners while ensuring consistent global partner experience.
This role requires maintaining deep, trusted relationships with large enterprise partners and serving as a senior advocate to advance shared goals.
Candidates must be able to travel up to 30% internationally to meet with partners, attend business reviews, and support regional initiatives.
Matching Summary
Match Score: 85
NiCE is seeking a Director of Global Partner Success for their GSI/BPO team, tasked with leading a global team to enhance partner relationships and drive strategic success across key accounts. The role requires extensive experience in partner and customer success, and offers the opportunity to work in a dynamic, innovative environment focused on technology solutions.
Skills & Requirements
Must-have
10+ years in Partner Success leadership
Experience leading global teams across time zones
Deep understanding of GSI and BPO delivery models
Strong executive communication skills
Ability to influence senior stakeholders
Nice-to-have
Experience in global technology or SaaS organization
Deep knowledge of global partner ecosystems
MBA or equivalent strategic business education
Professional services or Solution Delivery background
Experience presenting at industry events
Key Requirements
10+ years in Partner Success or related leadership roles
Proven experience leading global teams
Deep understanding of GSI/BPO partnership structures
Technical aptitude with engineering/implementation organizations