With guidance, performs routine support duties including assisting with first line user support, troubleshooting hardware, software and connectivity issues, and escalating complex issues
Job Summary
With guidance, performs routine support duties including assisting with first line user support, troubleshooting hardware, software and connectivity issues, and escalating complex issues.
Ensures tickets are managed to closure and keeps users / clients updated on status and progress, while learning and complying with policies and procedures.
Contributes to the continuous improvement of the Service Desk knowledge base and delivers results in support of the organization's SLAs.
Matching Summary
With guidance, performs routine support duties including assisting with first line user support, troubleshooting hardware, software and connectivity issues, and escalating complex issues.