Sr. Field Service Enginner

Philjobs

Fully remote
Technical support and maintenance
Troubleshooting, repair, and installation
Documenting service activities
Philips is seeking a Senior Field Service Engineer to provide technical support and maintenance services for their products in a remote capacity. The ideal candidate will have a background in IT or engineering, along with strong troubleshooting and customer service skills

Job Summary

  • Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence.
  • Tracks and records customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency and accountability.
  • Supports business growth by identifying potential sales opportunities or value-added services during field service visits, actively engaging with customers to enhance overall service delivery.

Matching Summary

Match Score: 85

Philips is seeking a Senior Field Service Engineer to provide technical support and maintenance services for their products in a remote capacity. The ideal candidate will have a background in IT or engineering, along with strong troubleshooting and customer service skills.

Skills & Requirements

Must-have

  • Technical support and maintenance
  • Troubleshooting, repair, and installation
  • Documenting service activities
  • Real-time tracking of customer interactions
  • Preparing for service visits
  • Executing service tasks in the field

Nice-to-have

  • Identifying potential sales opportunities
  • Continuous knowledge expansion
  • Culture of impact with care

Key Requirements

  • High School Diploma or equivalent
  • 2 years of experience in IT, Network Diagnosis, System Connectivity, Remote Service
  • Bachelor's Degree in Engineering, Medical, Science related field

Work Rights

Not specified

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