Technical Specialist

EML

Melbourne, Australia
Fully remote
Src act technical guidance
Case management support
Reconsiderations, appeals, reviews
As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act)

Job Summary

  • As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).
  • You will coach and train team members and provide accurate, strategic advice in line with contract requirements and the SRC Act.
  • EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture, flexibility to work from home, and comprehensive learning and development opportunities.

Matching Summary

As a Technical Specialist, you will support the Case Management teams by providing up-to-date technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988 (SRC Act).

Skills & Requirements

Must-have

  • SRC Act technical guidance
  • Case Management support
  • reconsiderations, appeals, reviews
  • dispute resolution, negotiation, mediation
  • legislative and regulatory environment

Nice-to-have

  • customer-centric environment
  • learning culture
  • diverse and collaborative team
  • proactive management of claims

Key Requirements

  • Strong experience administering SRC Act claims
  • Demonstrated ability in dispute resolution
  • Experience developing and conducting training
  • Experience coaching Case Managers

Work Rights

Not specified

Tailored Resume

Cover Letter