As a Service Management Coordinator, you will support the implementation and maintenance of IT Service Management (ITSM) processes in alignment with best practices
Job Summary
As a Service Management Coordinator, you will support the implementation and maintenance of IT Service Management (ITSM) processes in alignment with best practices.
Enhancing service delivery through monitoring, reporting and insightful analysis.
Opportunities to expand your expertise in ITSM and service delivery through continuous learning and collaboration.
Matching Summary
As a Service Management Coordinator, you will support the implementation and maintenance of IT Service Management (ITSM) processes in alignment with best practices.
Skills & Requirements
Must-have
IT Service Management (ITSM) processes
ITIL-based processes
Service Management tools (e.g. ServiceNow, JIRA)
Service Desk Management
Polish and English (spoken and written)
Nice-to-have
continuous learning and collaboration
analytical and process-oriented skills
subject matter expert
client collaboration
sustainability
Key Requirements
at least 2 years of experience on relevant roles
Intermediate proficiency in Service Request Management, Analysis and Reporting