3-5 years hardware and software troubleshooting experience
Proficiency with windows os and active directory
Experience managing onboarding and offboarding processes
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees through its AI-powered platform
Job Summary
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees through its AI-powered platform.
The IT Services Specialist serves as a key technical resource within the EMEA region, resolving escalated incidents and providing hands-on support to executive leadership.
This role requires strict adherence to regional compliance frameworks including Sarbanes-Oxley, ISO9001:2008, and ISO27001 while driving the adoption of modern endpoint management tools.
Matching Summary
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees through its AI-powered platform.
Skills & Requirements
Must-have
3-5 years hardware and software troubleshooting experience
Proficiency with Windows OS and Active Directory
Experience managing onboarding and offboarding processes
Strong customer service and interpersonal communication skills
Ability to work independently with limited guidance
Nice-to-have
Mentoring capability for junior team members
Adaptability to emerging AI tools and technologies
Calm demeanor in high-pressure situations
Experience with Mac and Linux operating systems
Commitment to continuous improvement and process excellence
Key Requirements
3-5 years of IT troubleshooting experience
Proficiency with Windows OS required
A+ or Microsoft certification preferred
ITIL foundation certification desirable
English communication skills at various organizational levels