Sr. Director, Crm & Ecosystem Operations

Fanatics Sportsbook

New York, NY, United States
Base: $250,000 - $270,000 usd; bonus/equity: not s...
On-site
10+ years in crm or lifecycle marketing
5+ years leading high-performing teams
Deep expertise in multi-channel execution
This role leads the strategy and execution engine driving lifecycle marketing and free-to-play engagement across the Fanatics App and broader ecosystem

Job Summary

  • This role leads the strategy and execution engine driving lifecycle marketing and free-to-play engagement across the Fanatics App and broader ecosystem.
  • The successful candidate will define KPI frameworks tied to business outcomes such as MAU growth, retention, and cross-sell while building dashboards that move from descriptive to actionable.
  • Success is measured by material improvements in fan lifetime value, reliable scalable campaign operations, and a durable CRM infrastructure supporting ecosystem scale.

Matching Summary

This role leads the strategy and execution engine driving lifecycle marketing and free-to-play engagement across the Fanatics App and broader ecosystem.

Salary

Base: $250,000 - $270,000 USD; Bonus/Equity: Not specified; Benefits: Full-time employment benefits available per Fanatics website

Skills & Requirements

Must-have

  • 10+ years in CRM or Lifecycle Marketing
  • 5+ years leading high-performing teams
  • Deep expertise in multi-channel execution
  • Strong analytical fluency in segmentation
  • Experience building scalable operating systems

Nice-to-have

  • Passion for sports and gaming products
  • Experience in live-content environments
  • Track record of influencing senior stakeholders
  • Background in high-velocity sports settings

Key Requirements

  • 10+ years experience in CRM, Lifecycle Marketing, Growth, or Marketing Operations
  • 5+ years leading high-performing teams
  • Clear communicator comfortable influencing senior stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter