Sales Support Specialist Manager

Twilio

USA
Base: $116,960 - $171,900 depending on location; b...
Remote
5+ years in saas sales operations
2+ years direct people management experience
Proficiency in salesforce and cpq workflows
Twilio is seeking a Sales Support Specialist Manager to centralize and optimize sales support functions across the Americas. The ideal candidate will have extensive experience in sales operations, people management, and a strong analytical background in a high-growth SaaS environment

Job Summary

  • This role leads a newly unified pillar of sales support specialists across North America and Latin America to transform how Twilio supports complex sales cycles.
  • The successful candidate will standardize regional playbooks for tasks, tickets, cases, and deal-related workflows to ensure global consistency and accountability.
  • Twilio offers competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program to its employees.

Matching Summary

Match Score: 85

Twilio is seeking a Sales Support Specialist Manager to centralize and optimize sales support functions across the Americas. The ideal candidate will have extensive experience in sales operations, people management, and a strong analytical background in a high-growth SaaS environment.

Salary

Base: $116,960 - $171,900 depending on location; Bonus/Equity: Eligible for equity plan and commissions; Benefits: Health care insurance, 401(k), paid sick time, PTO, parental leave

Skills & Requirements

Must-have

  • 5+ years in SaaS sales operations
  • 2+ years direct people management experience
  • Proficiency in Salesforce and CPQ workflows
  • Strong analytical skills for team capacity tracking

Nice-to-have

  • Experience managing remote distributed teams
  • Spanish or Portuguese language proficiency
  • Direct Account Executive sales background
  • Ability to collaborate with Chief of Staff

Key Requirements

  • 5+ years experience in Sales Operations or Revenue Ops
  • 2+ years direct people management experience
  • Technical proficiency in Salesforce and CPQ
  • Based in the USA

Work Rights

Not specified

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