Customer Service Senior Manager (remote)

First American Financial

South Carolina, United States
Base: $102,200.00 - $136,200.00 annually; bonus/eq...
Customer service operations management
Team coaching and mentoring
Policy and procedure implementation
ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support

Job Summary

  • ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support.
  • The role involves managing day-to-day functions of service operations departments, coaching and mentoring staff, and ensuring service delivery meets quality standards.
  • First American offers a comprehensive benefits package and fosters an authentic and inclusive workplace that celebrates diversity, equity, and inclusion.

Matching Summary

ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support.

Salary

Base: $102,200.00 - $136,200.00 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401k, PTO, employee stock purchase plan

Skills & Requirements

Must-have

  • Customer service operations management
  • Team coaching and mentoring
  • Policy and procedure implementation
  • Performance metrics tracking
  • Business process improvement
  • Strong communication skills
  • Microsoft Office proficiency

Nice-to-have

  • High stress tolerance and resiliency
  • Conflict resolution and mediation skills
  • Analytical and time management skills
  • People-first and inclusive culture

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 5-7 years related experience
  • 3-5 years supervisory or management experience
  • Knowledge of mortgage servicing products and services

Work Rights

Not specified

Tailored Resume

Cover Letter