Customer Experience Associate Ii - Hotel Reservation/services

Conduent Business Services

Pasay City, Philippines
On-site
Perform routine call center activities
Use standard scripts and guidelines
Assess calls for immediate service or transfer
Conduent Business Services is seeking a Customer Experience Associate II for their hotel reservation and services team in Pasay City, Philippines. The role involves providing customer support, assessing calls, and ensuring client satisfaction while adhering to established procedures and guidelines

Job Summary

  • The role involves performing business support tasks using data organizing and coordination skills within established procedures.
  • Associates are responsible for assessing calls, identifying customer needs, and providing specialized information in a warm empathetic manner.
  • The position requires evaluating issues to provide the best outcome for clients while working with a moderate degree of supervision.

Matching Summary

Match Score: 75

Conduent Business Services is seeking a Customer Experience Associate II for their hotel reservation and services team in Pasay City, Philippines. The role involves providing customer support, assessing calls, and ensuring client satisfaction while adhering to established procedures and guidelines.

Skills & Requirements

Must-have

  • Perform routine call center activities
  • Use standard scripts and guidelines
  • Assess calls for immediate service or transfer
  • Update customer database accurately
  • Explain company policies to customers

Nice-to-have

  • Warm empathetic communication style
  • Self-guided problem solving ability
  • Ability to escalate issues appropriately
  • Strong data organizing skills
  • Team integration for best outcomes

Key Requirements

  • Vocational training or equivalent experience
  • Maintain appropriate licenses and certifications
  • Ability to work under moderate supervision

Work Rights

Not specified

Tailored Resume

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