Job Summary

• The Case Manager, Crew Relations will be responsible for an investigation caseload, and conducting an array of investigations from frontline investigations, such as, but not limited to Equal Employment Opportunity (EEO), discrimination, harassment, retaliation, hostile work environment, interpretation of internal practices and policies, federal, state, and/or local laws and regulations.
• Independently conduct prompt, fair, impartial, and thorough investigations into sensitive employee relations issues concerning allegations such but not limited to discrimination, harassment, retaliation, hostile work environment, from start to finish, including conducting intake, leading interviews, note-taking, gathering and analyzing evidence (electronic, physical, etc.), documenting findings.
• In collaboration with People Business Partners, consult with crewmember and managers at all levels to provide guidance and recommendations related to disciplinary actions, performance, JetBlue policies, and other matters.

Matching Summary

Salary

Base: $50,000.00 - $89,600.00 per year; Bonus/Equity: Not specified; Benefits: Access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

Skills & Requirements

Key Requirements

• High School Diploma or GED
• 1 year of relevant employee relations or HR experience
• Experience supporting employee investigations
• Proficiency in Microsoft Office Suite
• Knowledge of HR technologies (HRIS/Case Management)
• Ability to work independently and prioritize
• Ability to handle confidential information
• Excellent problem-solving skills
• Excellent verbal and non-verbal communication skills
• Available for overnight travel (up to 50%)
• Possession of valid travel documents
• Authorization to work in the US required

Work Rights