Senior Order Support Specialist-german Speaking

Thermo Fisher Scientific Inc.

Budapest, Hungary
**
German language fluency
Order entry and management
Customer relationship management
** Thermo Fisher Scientific is seeking a Senior Order Support Specialist who is fluent in German and English to join their Customer Service team in Budapest. The role involves managing customer inquiries, order management, and ensuring exceptional service delivery while adhering to company policies. **

Job Summary

  • The Customer Service team are responsible for supporting our clients throughout the lifecycle including administration, order management, quotations, master data.
  • Deal with complex customer requirements, manage escalations, processing and follow up all relevant requests within the division’s guidelines.
  • Deliver on promise on daily/weekly/monthly key performance indicator metrics and engage in efficiency and productivity initiatives.

Matching Summary

Match Score: 75

** Thermo Fisher Scientific is seeking a Senior Order Support Specialist who is fluent in German and English to join their Customer Service team in Budapest. The role involves managing customer inquiries, order management, and ensuring exceptional service delivery while adhering to company policies. **

Skills & Requirements

Must-have

  • German language fluency
  • Order entry and management
  • Customer relationship management
  • Attention to detail and accuracy
  • Problem-solving skills

Nice-to-have

  • Positive attitude and team player
  • Proactive solution-focused mindset
  • Experience with ERP systems
  • European language skills

Key Requirements

  • 2-3 years customer service experience
  • High school diploma or equivalent
  • English and German fluency

Work Rights

Not specified

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